Effective Date: 2026
1. Introduction
This Privacy Policy describes how “Divyam Trendzz”(“we,” “us,” “our”) collects, uses, discloses, and safeguards personal information of individuals located in Canada (“you,” “your”) when you access our website, place an order, or interact with our services.
Divyam Trendzz is an online business registered and operated in India. We do not maintain a physical office, warehouse, or staff presence in Canada. Products ordered by Canadian customers are manufactured in India (via authorized third-party manufacturers) and exported to Canada.
This policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.
2. Who We Are
Legal Business Name: Divyam Trendzz
Registered Address: Divyam Trendzz, Textile Market, Ring Road, Surat, 395001
Privacy Contact Email: divyamtrendzz@gmail.com
We act as the data controller for personal information collected through our website.
3. Personal Information We Collect
We may collect the following categories of personal information:
A. Identity & Contact Information
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
B. Order & Transaction Information
- Order history
- Purchased products
- Payment confirmation details
- Transaction ID
C. Account Information (if applicable)
- Username
- Encrypted password
- Login activity
D. Technical & Device Information
- IP address
- Browser type
- Device type
- Time zone
- Cookie data
- Website interaction data
Marketing Preferences
- Email subscription preferences
- Consent records for promotional communications
We do not store full credit/debit card numbers. Payment information is processed directly by secure third-party payment providers.
4. How We Collect Information
We collect personal information:
- Directly from you when placing orders or contacting us
- Automatically through cookies and tracking technologies
- Through payment gateways (transaction confirmation only)
- Through marketing platforms (when you interact with advertisements
5. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Manufacture and export products to Canada
- Arrange international shipping and delivery
- Provide invoices and order confirmations
- Respond to customer inquiries
- Prevent fraud and unauthorized transactions
- Comply with legal and tax obligations
- Send marketing communications (with consent under CASL)
6. Legal Basis for Processing (Canada – PIPEDA)
We process personal information based on:
- Your knowledge and consent
- Contractual necessity (fulfilling your purchase)
- Legal obligations
- Legitimate business interests (fraud prevention, website improvement)
You may withdraw consent at any time, subject to legal or contractual restrictions.
7. Payment Processing
Payments are securely processed through third-party providers such as:
- Stripe
- PayPal
- Razorpay
- WooCommerce Payments
These providers operate under their own privacy and security standards. We do not store sensitive card data
8. Sharing of Personal Information
We may share personal information with:
A. Service Providers
- Payment processors
- Shipping and courier partners
- IT hosting providers
- Email marketing platforms
- Advertising partners (Meta, Google)
B. Legal Authorities
Where required by applicable law or legal process.
C. Business Transfers
In case of merger, acquisition, or restructuring.
We do not sell personal information
9. Cross-Border Data Transfers
As we operate from India, your personal information may be:
- Stored and processed in India
- Accessed by authorized third-party service providers located outside Canada
By placing an order, you acknowledge and consent to this cross-border transfer.
We implement reasonable safeguards to protect personal information during international processing
10. Marketing Communications (CASL Compliance)
We may send promotional emails only if:
- You provide express consent; or
- You have an existing business relationship with us.
You may unsubscribe at any time using the link in our emails or by contacting us.
11. Cookies & Tracking Technologies
We use cookies to:
- Enable checkout functionality
- Improve website performance
- Analyze visitor behavior
- Deliver relevant advertisements
|
Category |
Purpose |
|
Necessary |
Website functionality, checkout process |
|
Analytics |
Website performance and traffic analysis |
|
Advertising |
Personalized ads via Meta & Google |
|
Functional |
Remember preferences |
You may disable cookies in your browser settings. Disabling certain cookies may affect website functionality.
12. Data Retention
We retain personal information:
- For as long as necessary to fulfill orders
- To comply with tax and legal obligations
- To resolve disputes
- For fraud prevention
Once no longer required, data is securely deleted or anonymized.
13. Security Measures
We implement appropriate technical and organizational measures including:
- SSL encryption
- Secure hosting environments
- Restricted internal access
- Payment gateway encryption
However, no system can guarantee 100% security.
14.Your Rights (Canada)
Under PIPEDA, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Withdraw consent (subject to legal restrictions)
- File a complaint with the Office of the Privacy Commissioner of Canada
Requests can be submitted to: divyamtrendzz@gmail.com
We will respond within a reasonable timeframe as required by law.
15. Children’s Privacy
Our website is not directed toward children under the age of 16.
We do not knowingly collect personal information from minors
16. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices
17. Currency & Pricing Disclosure (Optional Section)
For Canadian customers:
- Prices may be displayed in USD or CAD depending on system configuration.
- Final billing currency will be clearly displayed at checkout.
- Your bank or card issuer may apply foreign transaction fees if currency differs.
We recommend reviewing the final checkout currency before completing payment.
18. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
Continued use of the website constitutes acceptance of the updated policy.
19. Contact Us
For privacy-related questions or requests:
