1. Export-Based Fulfillment
Orders to New Zealand are fulfilled as international shipments from India.
2. No Return / Refund
- Returns are not accepted
- Refunds are not provided
3. Limited Exchange
Exchange permitted only for:
- Significant size issue
4. Exchange Conditions
- Request within 48 hours of delivery
- Product must be unused with original tags
5. Exchange Shipping
Customer must bear:
- Return shipping to India
- Re-delivery shipping cost
- Any applicable duties or charges
6. Exclusions
No exchange for:
- Preference-based returns
- Minor fitting issues
- Color variation
- Delivery delay
- Customized products
7. Product Nature
Handcrafted garments may show slight variation in detailing — this is expected and not a
defect.
8. Delivery Disclaimer
We are not responsible for:
- Courier delays
- Customs clearance time
- External disruptions
